John Laing Integrated Services

The business was established in 2000 to support the Group in the growing PPP market.  Today we employ over 400 people working across multiple projects both with John Laing and independently.

We provide a comprehensive range of services either directly or through selected partners.   Much time is invested in front-end and on-going value-added consultancy to ensure our clients are procuring the right services in the most efficient manner.  Our range of services includes:

• M&E – planned and reactive
• Lifecycle management
• Service desk
• Reception and security
• Moves and churn
• Procurement and fulfilment
• Third-party income management
• Refurbishment and contract variations
• Specialist support services e.g. custody, typing/summarising, property, ranges, firearms management
• Catering including vending
• Cleaning
• Grounds maintenance and pest control
• Waste management
• Recycling
• IT infrastructure maintenance and managed service
• Reprographics and photocopying/scan/archive
• Energy management and consultancy
• Engineering support
• Sustainability advisory

At our heart is our market-leading service and support centre EQ24/7.  This powerful bespoke tool enables real time and proactively monitoring and management of our customer sites and services, ensuring contract’s terms, payment mechanisms and service level agreements are constantly monitored and met.

For more information about John Laing Integrated Services, please contact: Tim Grier, Managing Director, Tel: + 44 (0) 20 7901 3200, or email: tim.grier@laing.com.